Once the download is complete, go to the selected directory and right-click on the file again. Select the “Open with” option and select “Windows Picture and Fax Viewer” Please note that some older collective agreements are available in TIFF format and can only display the first page after opening. To properly view the file, please follow these steps: After opening the file, use the two blue “Next Page” arrows below / In the center of the page to browse the document, not the “Next Image” arrows. Right-click the “Download File” button and select “Save Destination As.” Download the file to any directory – (example: clean files, desktop, etc.) . . . .